1. General Provisions

1.1. The online store SlavMedievalShop available at https://slavmedievalshop.pl is operated by MIDCRAFT Katarzyna Halicka, ul. Majowa 96A/1, 05-402 Otwock, Poland, VAT ID: 5311602991, in accordance with Polish law.

Contact details:
Phone: +48 793 099 906
Email: info@slavmedievalshop.com

1.2. These Terms and Conditions define the rules for using the online store, placing orders, order fulfillment, delivery, complaints, and withdrawal from the contract.

1.3. The store provides international shipping within the European Union and selected countries outside the EU.

1.4. Customers may contact the store via contact form, email address, or social media connected with the store.

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2. Product Characteristics

2.1. Products offered by the store include:

• made-to-order products,
• personalized products,
• ready-to-ship products.

2.2. Most garments and tablet woven trims offered by the store are handmade after the order is placed.

2.3. Products are created using natural fabrics and techniques inspired by historical craftsmanship.

2.4. Due to the handmade nature of the products and the characteristics of natural materials, individual items may slightly differ from the product photos.

2.5. Product photos are for illustrative purposes only.

2.6. Due to fabric availability and the handmade nature of production, the store reserves the right to propose alternative materials or solutions after prior contact with the customer.

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6. Right of Withdrawal

6.1. Consumers have the right to withdraw from a distance contract in accordance with applicable EU consumer protection laws.

6.2. The right of withdrawal does not apply to products:

• made according to customer specifications,
• personalized,
• individually made to order.

6.3. Returns of non-personalized products are processed according to applicable law within 14 days from delivery.

6.4. The customer bears the direct cost of returning the item unless applicable law states otherwise.

Return address:

MIDCRAFT Katarzyna Halicka
ul. Majowa 96A/1
05-402 Otwock
Poland

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10. Final Provisions

10.1. These Terms and Conditions are governed by Polish law and applicable European Union consumer protection regulations.

10.2. The current version of the Terms and Conditions is published on the website.

10.3. Consumers may use out-of-court complaint and redress procedures, including the EU ODR platform:

https://ec.europa.eu/consumers/odr

10.4. The governing language of these Terms and Conditions is Polish. In case of discrepancies, the Polish version shall prevail.